Privacy Policy

Effective Date: 8/26/26

Impeccable Water Damage Restoration respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you contact us, request services, use our website, or communicate with us by telephone, email, or SMS/text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Telephone number
Email address
Property or service address
Information related to your water damage or restoration project
Appointment and scheduling information
Communications between you and Impeccable Water Damage Restoration
Other information you provide when requesting or receiving our services

We may also collect certain information automatically when you visit our website, such as browser, device, and website usage information, depending on the technologies used on our website.

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Schedule and confirm appointments
Provide water damage restoration and related services
Communicate regarding technician arrival times
Provide project and service updates
Coordinate equipment monitoring and pickup
Provide customer service and support
Maintain business and service records
Operate and improve our website and services
Comply with applicable legal and regulatory requirements

SMS/Text Messaging

Customers may choose to receive SMS/text messages from Impeccable Water Damage Restoration regarding their restoration services.

SMS messages may include appointment scheduling and confirmations, technician arrival updates, project status updates, equipment monitoring and pickup coordination, and other customer-care communications related to the customer’s service.

Message frequency varies. Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP. Customers may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing or receiving services from Impeccable Water Damage Restoration.

SMS Consent and Mobile Information

We do not sell or rent your mobile phone number or SMS consent information.

Mobile information and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers when necessary to support our business operations and provide services to you, subject to appropriate privacy and confidentiality requirements.

Sharing of Personal Information

We may share personal information when reasonably necessary to:

Provide services requested by you
Work with service providers that assist us in operating our business
Comply with applicable laws, regulations, court orders, or legal processes
Protect the rights, property, or safety of Impeccable Water Damage Restoration, our customers, or others.
We do not sell personal information for monetary compensation.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill legal or contractual obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

You may opt out of SMS communications at any time by replying STOP to a text message from us.

Third-Party Services and Links

Our website may contain links to third-party websites or services. Impeccable Water Damage Restoration is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Impeccable Water Damage Restoration

Phone: 443-461-6161

Website: Impeccable-Restoration.com

Email: yahsef@impeccable-restoration.com

Mailing Address: 10451 Mill Run Circle Suite 400 Owings Mills, MD 21117